*Position Overview*
The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store.
The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.
*Description*
* Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
* Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
* React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
* Follow and enforce all RCS procedures
* Perform customer intercepts to verify customer satisfaction
* Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
* Write the schedule weekly for front-end associates
* Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
* Ensure that merchandise returns are fulfilled throughout the day
* Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
* Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
* Prepare and retain reports/ logs needed for store audit and state inspection purposes
* Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
* Perform special store level tasks/projects as assigned by the CSM and store manager
* Travel Required:No
*Environment*
* Store : Grocery Warehouse (50F to 90F)
*Skills*
* Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
* Special Skills : Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
* Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb.
, stooping, reaching, handling, talking, and hearing
* Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.
*Years Of Experience*
* 0-2 : 1-2 years previous retail experience in the area of the front-end preferred
Job Type: Full-time
Pay: From $13.
66 per hour
Expected hours: 40 per week
Experience level:
* 1 year
* 2 years
Experience:
* Customer service: 2 years (Required)
Work Location: In person
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